Terms of Service

Agreement to Terms

Welcome to CREWY INC. ("Crewy," "we," "us"), a Delaware corporation located at 131 Continental Dr, Suite 305, Newark, DE 19713, United States.

We operate https://crewy.ai, https://app.crewy.ai (the "Site"), and all related services referencing these Terms (collectively, the "Platform").

By accessing or using the Platform, you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Platform.

Related policies or addenda are incorporated by reference. We may update these Terms at any time—your continued use means acceptance. Check back regularly.

The Platform is for users 18 years or older only.

For purposes of these Terms:

• "User" or "Service Professional" means the business or individual that creates an account and uses the Platform.
• "End User" means a consumer or customer who submits a service request or communicates with a User through supported third-party marketplaces or permitted channels.

1. Services Provided

Platform content is not intended for distribution in jurisdictions where it would violate local law or require registration. Use outside supported regions is at your risk and must comply with local laws.

Important: The Platform is not designed to comply with industry-specific regulations (e.g., HIPAA, FISMA, GLBA). Do not use it in ways that would cause violations.

1.1 Core Features

Crewy provides:

• Lead aggregation from Yelp, Thumbtack, and similar platforms
• AI-generated automated responses to inquiries
• Automated call bridging between businesses and leads
• SMS/email notifications to service professionals for new opportunities
• Centralized dashboard for lead management
• Caller ID verification for business numbers
• Call recording and logging
• Performance analytics and reporting

1.2 Inherent Limitations

The Platform:

• Requires active third-party account connections (Yelp, etc.)
• Depends on third-party APIs that may change without notice
• Is subject to rate limits, fair use policies, and geographic restrictions
• May experience downtime, delays, or errors
• Does not guarantee lead conversion, response rates, or business outcomes

Lead flow is seamless when connections are active, but disruptions in third-party services can affect functionality. Analytics provide insights but do not predict success.

2. Intellectual Property

Unless otherwise indicated, the Platform—including code, databases, functionality, software, designs, audio, video, text, photographs, and graphics (collectively, "Content") and trademarks, service marks, and logos ("Marks")—is owned or licensed by us and protected by copyright, trademark, and other laws.

2.1 Limited License

Subject to compliance, we grant you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use the Platform for your internal business purposes
• Use the Content as provided

2.2 Prohibited Uses

You agree not to:

• Copy, modify, or create derivative works of the Content
• Distribute, publicly display, or download Content (beyond normal use)
• Use Content for commercial purposes outside the Platform
• Remove proprietary notices
• Reverse engineer or decompile any software
• Use automated tools to scrape data (except via approved APIs)
• Frame or mirror the Site without permission
• Create competing products or services

These protections ensure Crewy remains innovative. Violations may result in account termination and legal action.

2.3 No Transfer of Rights

No ownership transfers. Your license is limited to Section 2.1. All rights in the Platform, Content, and Marks remain with us or our licensors. Termination revokes your license—delete all copies.

2.4 AI Outputs

AI-generated content may not be eligible for copyright protection. You acknowledge potential overlap with other users and assume risk of third-party claims.

2.5 Your Content

You retain ownership of uploaded content but grant us rights under Section 9.

3. User Representations

By using the Platform, you represent and warrant that:

• All registration and account information you provide is true, accurate, and complete, and you will keep such information up to date
• You are legally capable of entering into binding agreements on behalf of yourself or your business
• You are at least 18 years of age
• You will use the Platform only for lawful purposes and in compliance with all applicable laws and regulations
• You will not use the Platform in a manner that is fraudulent, abusive, deceptive, or harmful
• You understand that AI-generated outputs may be inaccurate, incomplete, or inappropriate in certain contexts
• You are responsible for configuring how AI-generated content is used within your account, including whether communications are sent automatically or manually reviewed
• You are responsible for communications initiated using your account, including calls or messages sent in response to inbound service requests
• You will obtain, maintain, and honor any required consents for calls or messages sent using automated or assisted features
• You have the authority to connect third-party accounts (including lead sources and communication providers) and to authorize Crewy to access and process data from those accounts on your behalf
• You have the authority to bind your business to these Terms
• You control or are authorized to use the phone numbers and contact information associated with your account
• You will not engage in conduct that violates third-party platform policies (including Yelp, Thumbtack, or similar services)

False or misleading representations may result in suspension or termination of your account. These representations are fundamental to your use of the Platform.

4. Account Registration

Registration may be required. You agree to:

4.1 Security

• Keep your password confidential and secure
• Use a strong, unique password
• Enable two-factor authentication if available
• Not share your account
• Notify us immediately of unauthorized use

4.2 Responsibility

You are responsible for:

• All activity under your account
• All content created or sent
• Maintaining accurate contact information

4.3 Username Control

We may remove or reclaim usernames that are inappropriate, inactive, or otherwise problematic.

4.4 Account Types

• Individual Accounts: For single users; you are fully liable.
• Team Accounts: For multiple users; the account owner is responsible for all users.

Regular password updates and 2FA are recommended but not required.

5. Purchases & Payments

5.1 Payment Methods

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay—processed via Stripe.

5.2 Payment Authorization

You agree to:

• Provide current, complete payment information
• Promptly update payment details
• Authorize charges for all purchases
• Pay all charges at the prices in effect

5.3 Pricing

• Prices are in USD unless stated otherwise
• We may change prices at any time
• We may correct pricing errors
• Price changes take effect immediately or at renewal
• We may grandfather existing users (not guaranteed)
• Promotional pricing may change without notice

5.4 Taxes

• Prices exclude applicable taxes
• You are responsible for all sales, use, and excise taxes
• Taxes are based on your location
• Tax rates may change

5.5 Refunds

No refunds except:

• Obvious billing errors (e.g., duplicate charges)
• Required by law

Refund requests must be made within 7 days to info@crewy.ai with transaction details. We decide in our sole discretion. No partial refunds for partial months or unused features.

Secure payment processing is handled by Stripe (PCI-compliant), but you must protect your payment information.

6. Subscription Plans

6.1 Billing Cycle & Renewal

Subscriptions are recurring and continue until canceled. You authorize automatic charges. Billing cycles: monthly, quarterly, annual, or as selected.

Auto-renewal occurs unless canceled before the renewal date. Price changes apply at the next renewal (with notice when possible).

6.2 Plan Tiers

Different tiers offer varying features, integrations, and limits. Higher tiers unlock more. Features may change with notice. Downgrades result in loss of premium features.

6.3 Cancellation

Cancel via dashboard or email to info@crewy.ai ("Cancel Subscription"). Cancellation takes effect at the end of the current billing period. No refunds for the current period. Data retained for 90 days post-cancellation.

6.4 Termination by Crewy

We may terminate or suspend your access at any time, with or without cause, including:

• Payment failure
• Violation of Terms
• Abuse or fraud
• Security risks
• Legal requirements

No refunds upon termination by us.

6.5 Trials & Promotions

Trials are at our discretion, one per user/business. May require payment method. Auto-converts to paid unless canceled.

6.6 Plan Changes

We may modify plans, pricing, or features at any time. Continued use = acceptance.

6.7 Usage-Based Billing

Some plans may include usage-based fees (e.g., per lead, per message). Rates may change. All usage is billed at the rate in effect at the time of billing.

Subscription models evolve with the Platform. Monitor usage to avoid surprises.

7. Prohibited Activities

You may not use the Platform to:

• Use the Platform for any unlawful, deceptive, or fraudulent purpose
• Interfere with or disrupt the integrity, security, or performance of the Platform
• Attempt to gain unauthorized access to systems, accounts, or data
• Introduce malware, viruses, or malicious code
• Scrape, harvest, or collect data outside permitted APIs or integrations
• Remove, obscure, or alter copyright, trademark, or proprietary notices
• Frame, mirror, or replicate the Platform without authorization
• Create or attempt to create competing products using the Platform or its outputs
• Harass, threaten, mislead, or impersonate any individual or business
• Use the Platform to send unsolicited or non-contextual promotional messages
• Use automated or assisted communications in violation of applicable consent requirements
• Initiate calls or messages without a legitimate underlying service request or inquiry
• Ignore or override opt-out, stop, or unsubscribe requests
• Use phone numbers or caller identities you do not own or are not authorized to use
• Violate do-not-call rules, time-of-day restrictions, or applicable telecommunication laws
• Use the Platform in violation of third-party terms or policies (including Yelp, Thumbtack, Twilio, or similar providers)
• Circumvent rate limits, safeguards, or usage restrictions
• Create multiple accounts to evade enforcement, limits, or restrictions
• Share account access in a way that compromises security or compliance

Violations of this section may result in suspension or termination of your account, loss of access to features, and, where required, reporting to relevant authorities or service providers.

8. User Content

"User Content" includes information, prompts, business details, configurations, responses, feedback, and other materials submitted or generated through your use of the Platform.

8.1 Your Responsibility

You represent and warrant that all User Content:

• Is owned by you or you have the legal right and authority to use it
• Is accurate to the best of your knowledge
• Does not infringe, misappropriate, or violate the rights of any third party
• Complies with all applicable laws and regulations
• Is not unlawful, misleading, obscene, violent, or harassing

You remain solely responsible for User Content and for any communications or actions taken using such content.

8.2 Prohibited Content

You may not submit User Content that includes or promotes:

• Hate speech, discrimination, or threats
• Sexual content involving minors or exploitation of any kind
• Malware, harmful code, or technical abuse
• Spam, deceptive practices, or unlawful solicitation

8.3 Our Rights

We may review, remove, restrict, or disable access to User Content where reasonably necessary to:

• Enforce these Terms
• Comply with legal obligations
• Protect the integrity, security, or proper operation of the Platform

We do not pre-screen User Content and do not assume responsibility for its accuracy or legality.

9. License to User Content

By submitting User Content, you grant Crewy a limited, non-exclusive, worldwide, royalty-free license to host, store, process, modify, and display such User Content solely for the purpose of operating, maintaining, and improving the Platform.

This license does not permit Crewy to use User Content for independent marketing, advertising, or resale purposes.

You retain all ownership rights to your User Content.

9.1 AI Improvement and Anonymized Use

Crewy may use anonymized and aggregated User Content (such as prompts, configurations, and performance signals) to improve platform functionality and AI systems.

• No personally identifiable end-user data is used for AI training
• No message content is sold or shared for marketing purposes
• You may opt out of anonymized data usage by contacting info@crewy.ai (feature performance may be affected)

10. User Feedback

Feedback becomes our property. We may use it without compensation.

11. Third-Party Accounts

Linking accounts (Google, etc.) grants us access to your data as needed. You remain responsible for compliance with their terms.

12. Third-Party Websites & Content

We are not responsible for third-party sites, content, or services. Use at your own risk.

13. Advertisers

Ads may appear. We do not endorse them. Interact at your own risk.

14. Platform Management

We may monitor, modify, or remove content; investigate violations; cooperate with law enforcement. No obligation to do so.

15. Privacy Policy

See https://crewy.ai/privacy (incorporated by reference).

16. Copyright Claims

If you believe that content available on the Platform infringes your copyright, please submit a notice in accordance with the Digital Millennium Copyright Act (DMCA) to info@crewy.ai.

Upon receipt of a valid DMCA notice, we will promptly investigate and take appropriate action, which may include removal of the allegedly infringing content.

We may terminate accounts of users who are determined to be repeat infringers in appropriate circumstances.

17. Term & Termination

These Terms remain in effect while you use the Platform.

We may suspend or terminate your access to the Platform at any time, with or without notice, if we reasonably believe you have violated these Terms, applicable laws, or third-party requirements.

You may stop using the Platform at any time.

Upon termination:

• Your right to access and use the Platform will immediately cease
• Any outstanding fees or payment obligations will remain due
• We may retain or delete data in accordance with our Privacy Policy and applicable law

Sections that by their nature should survive termination (including limitations of liability, indemnification, and dispute resolution) will continue to apply.

18. Modifications & Interruptions

We may modify, suspend, or discontinue the Platform or any part of it from time to time, including features or integrations.

We do not guarantee uninterrupted availability of the Platform and are not liable for temporary outages, maintenance, or interruptions due to technical issues, third-party services, or events beyond our reasonable control.

Where reasonably practicable, we will attempt to provide notice of material changes that significantly affect use of the Platform.

19. Governing Law

Delaware law applies.

20. Dispute Resolution

60-day informal resolution period. Then binding arbitration (AAA rules, individual only). No class actions. 30-day opt-out. 1-year statute of limitations.

21. Corrections

We may correct errors without notice.

22. Disclaimers

"AS IS." No warranties. No guarantee of results.

23. Limitations of Liability

No consequential damages. Cap: 12 months' fees or $500.

24. Indemnification

You indemnify us for your use, violations, content, etc.

25. User Data

We maintain data for operations. You are responsible for backups.

26. Electronic Communications

Use constitutes consent to electronic records and notices.

27. California Users

Contact info for complaints.

28. Miscellaneous

Entire agreement. No waiver unless written. Severability. Assignment. No agency. Force majeure. English controls.

29. Contact Us

info@crewy.ai

30. AI-Generated Content

"AI-Generated Content" refers to responses, suggested messages, call scripts, follow-ups, emails, and SMS content generated by the Platform's artificial intelligence systems based on user inputs, lead information, service configurations, and connected third-party marketplace data.

AI-Generated Content is designed to assist service professionals in responding to inbound customer inquiries and service requests and does not operate independently of user-defined settings.

30.1 Nature of AI Outputs

The Platform uses generative artificial intelligence models to generate suggested communications and operational content in real time, based on information provided by the user, lead context, and enabled integrations (such as third-party marketplaces).

AI-Generated Content is intended to support timely communication related to service inquiries, scheduling, and job-related updates.

30.2 No Guarantee of Accuracy or Suitability

AI-Generated Content may not always be accurate, complete, or appropriate for every situation. Outputs may reflect incomplete information, assumptions based on lead data, or contextual limitations.

Crewy does not guarantee the accuracy, suitability, or effectiveness of AI-Generated Content and does not guarantee business outcomes, lead conversion, or customer responses.

30.3 Your Obligations

You acknowledge and agree that you are responsible for:

• Configuring Platform settings in accordance with your business practices
• Ensuring your use of AI-assisted communications complies with applicable laws, platform rules, and third-party marketplace requirements
• Maintaining appropriate records related to customer interactions and consent where required

30.4 Liability Exclusion

To the maximum extent permitted by law, Crewy shall not be liable for claims, damages, or losses arising from reliance on AI-Generated Content, including customer disputes, misunderstandings, or business performance outcomes.

30.5 Model Updates and Data Use

Crewy may update or improve AI systems from time to time. Aggregated and anonymized usage data may be used to improve system performance and reliability.

No AI training uses personally identifiable lead data in a manner inconsistent with the Privacy Policy.

31. No Professional Advice

The Platform provides software tools, templates, analytics, and AI-assisted features intended to support business operations and customer communications. Content generated or displayed by the Platform is provided for general informational and operational purposes only and does not constitute legal, financial, tax, or professional advice.

Crewy does not act as a licensed professional service provider.

31.1 Technology Platform Only

Crewy is a technology platform that facilitates communication workflows, lead management, and operational automation for service professionals. The Platform does not replace professional judgment, business discretion, or independent decision-making.

31.2 Prohibited Reliance

You acknowledge that the Platform is not intended to be relied upon as:

• Legal advice or regulatory interpretation
• Financial, accounting, or tax advice
• Formal business consulting services
• Compliance certification or regulatory approval
• Security or risk assessment services

31.3 Independent Consultation Required

You remain responsible for your business decisions, customer interactions, and contractual relationships. The Platform may assist with communications and operational workflows, but final responsibility for how the Platform is used rests with you.

You may seek independent professional advice if desired, based on your specific business needs or regulatory environment.

31.4 No Fiduciary Relationship

Use of the Platform does not create any fiduciary, advisory, or agency relationship between you and Crewy.

32. Automated Calling & Messaging Compliance

This section describes responsibilities related to automated calling and messaging features used in connection with existing customer service requests.

32.1 Scope of Communications

Crewy's automated calling and messaging features are intended solely to facilitate responses to inbound service requests initiated by end users through third-party marketplaces (such as Thumbtack or Yelp) or other permitted channels.

Communications are transactional or conversational in nature, and relate to:

• Responding to a service inquiry
• Providing quotes or availability
• Scheduling, confirmations, or updates related to a requested service

Crewy does not support or permit unsolicited outreach, list-based marketing, or message blasting.

32.2 User Responsibility for Compliance

You are responsible for ensuring that all calls and messages sent using the Platform comply with applicable laws and regulations, including but not limited to:

• The Telephone Consumer Protection Act (TCPA)
• The Telemarketing Sales Rule (TSR), where applicable
• State and local do-not-call and consumer protection laws

You represent and warrant that any automated call or message sent using the Platform is permitted based on the context of the recipient's request or prior interaction.

32.3 Consent Context

End-user consent for communications is obtained outside the Platform at the time the end user submits a service request through a third-party marketplace or service channel and provides their contact information for follow-up.

Crewy relies on this existing request context and does not independently collect, sell, or broker phone numbers, does not generate recipient lists, and does not independently verify such consent.

32.4 Prohibited Uses

You may not use the Platform to:

• Send unsolicited or promotional messages unrelated to an existing service request
• Contact recipients who have opted out or requested no further communication
• Send prerecorded or artificial voice messages without appropriate consent
• Contact emergency numbers or restricted lines
• Use the Platform for bulk messaging, lead generation, or cold outreach
• Circumvent marketplace rules or carrier policies

32.5 Crewy's Limited Role

Crewy provides technical infrastructure to route messages and calls in response to inbound service activity.

Crewy:

• Does not initiate outreach independently
• Does not generate recipient lists
• Does not act as a consent management or marketing platform

You remain responsible for how features are configured and used.

32.6 Rate Limits & Abuse Prevention

To protect end users and comply with carrier requirements, Crewy may apply rate limits, monitoring, or feature restrictions. We reserve the right to suspend or limit functionality in cases of suspected misuse or policy violations.

33. Consent for Communications & Notifications

This section describes consent related to communications sent to you as a Platform user and communications sent on your behalf in response to inbound service requests.

33.1 Communications to You (Platform User)

By creating an account and providing contact information, you consent to receive service-related communications from Crewy, including:

• Account notices and security alerts
• Billing and payment notifications
• Lead alerts and platform activity notifications
• Product or service updates related to your account

These messages are transactional in nature and are necessary to operate the Platform.

33.2 Optional Marketing Communications

You may also choose to receive optional marketing communications from Crewy, such as:

• Feature announcements
• Product updates
• Surveys or educational content

Marketing communications are not required to use the Platform and may be opted out of at any time.

33.3 End-User Communications Sent on Your Behalf

When enabled by you, the Platform may send messages or place calls on your behalf to end users only in response to an inbound service request initiated by that end user through a third-party platform or permitted channel.

You represent and warrant that:

• The end user has provided their contact information for follow-up regarding their request
• The communication relates directly to the requested service
• You have the right to contact the end user in that context

Crewy does not independently obtain consent from end users and does not initiate outreach without a triggering request.

33.4 Delivery Methods

Depending on your configuration, communications may be delivered via:

• SMS or MMS
• Voice calls (including call bridging)
• Email
• In-app or push notifications

Availability may vary by integration, geography, and carrier rules.

33.5 Opt-Out Rights

• Marketing messages from Crewy: You may opt out at any time via unsubscribe links, replying "STOP," or account settings
• Service-related notifications: Certain notifications may be required for core functionality; disabling them may reduce features
• End-user communications: You must honor opt-out requests from end users immediately, including STOP or similar carrier-recognized opt-out commands.

33.6 Message Frequency

Message frequency varies based on activity and usage. Typical examples include:

• Real-time lead or activity alerts
• Service-related follow-ups tied to an active request
• Periodic account or billing notices

Crewy does not support high-volume or bulk messaging.

33.7 Carrier Charges

Standard carrier messaging, voice, and data rates may apply. You are responsible for any fees incurred through your use of communication features.

34. Integrations & Geographic Limits

"Integrations & Geographic Limits" define the supported third-party services and operational boundaries of the Platform.

34.1 Supported Integrations

Crewy integrates with:

• Lead sources: Yelp, Thumbtack, Angi (future)
• Messaging/Calling: Twilio
• AI: OpenAI, Google Gemini
• Productivity: Google Calendar, Google Sheets
• Payments/Analytics: Stripe, Google Analytics

34.2 Integration-Specific Behavior

• Yelp: Messaging-first communication. Calls (if any) are permitted only where allowed by Yelp policies and are initiated in connection with an existing customer request.
• Thumbtack: Two-way messaging and call connection/call bridging may be used to respond to and coordinate an existing service request, subject to Thumbtack policies and customer context.
• Features vary by integration availability, marketplace rules, and provider policies.

34.3 Geographic Restrictions

• Messaging and calling features: U.S. and Canada (+1 numbers) only
• Caller ID verification: U.S./Canada only
• International use: At your risk; must comply with local laws and third-party policies
• Data processing: U.S.-based servers

34.4 Integration Changes

Third-party providers may change APIs, terms, or availability without notice. Crewy is not liable for resulting disruptions.

34.5 Export Controls

You may not use the Platform in sanctioned countries or if prohibited by U.S. export laws.

35. Abuse Prevention, Rate Limits & Security

"Abuse Prevention, Rate Limits & Security" describes the safeguards Crewy uses to protect the Platform, its users, and third parties from misuse, fraud, and policy violations.

35.1 Rate Limits

To maintain platform stability and prevent abuse, Crewy enforces usage limits that may vary by plan, feature, integration, or risk profile, including but not limited to:

• Caller ID verification attempts (rate-limited per number and time window)
• Automated actions (such as message sending, call initiation, or workflow execution), which may be tier-based
• API requests, subject to per-hour or per-day thresholds

Exceeding applicable limits may result in throttling, temporary restrictions, or suspension of affected features.

Crewy may adjust rate limits at any time to respond to abuse patterns, provider requirements, or regulatory obligations.

35.2 Anti-Abuse Monitoring

Crewy implements automated and manual monitoring to detect indicators of misuse, including but not limited to:

• Suspicious phone number ownership or verification behavior
• Excessive or abnormal activity patterns
• Attempts to bypass technical or contractual limits
• Spam-like behavior or policy violations
• Signals associated with potential TCPA or messaging compliance risk

These controls are designed to reduce harm and protect the integrity of the Platform. Crewy does not guarantee detection of all abuse.

35.3 Prohibited Abuse

You may not engage in activity intended to evade safeguards or misuse the Platform, including but not limited to:

• Creating fake or misleading accounts
• Sharing credentials or account access
• Using phone numbers you do not own or control
• Circumventing rate limits or technical restrictions
• Engaging in fraud, deception, or unlawful activity

35.4 Enforcement & Consequences

If Crewy determines, in its reasonable discretion, that abuse or misuse has occurred, we may take one or more of the following actions:

• Suspend or restrict access to specific features
• Temporarily suspend or permanently terminate your account
• Disable phone numbers, integrations, or workflows
• Withhold refunds where permitted by law
• Take legal action or cooperate with authorities when required

35.5 Activity Logging

For security, fraud prevention, and compliance purposes, Crewy may log and retain operational metadata such as IP addresses, timestamps, device or browser identifiers, and feature usage events.

Such data is handled in accordance with our Privacy Policy and applicable law.

36. Additional Disclaimers & Risk Allocation

This section describes additional limitations on Crewy's obligations and clarifies how certain risks are allocated between you and Crewy when using the Platform.

36.1 No Uptime or Availability Guarantee

The Platform is provided on an "as available" basis. Crewy does not provide a service level agreement (SLA) or guarantee uninterrupted availability.

Downtime or degraded performance may occur due to maintenance, system updates, security events, network issues, or failures of third-party providers.

36.2 Third-Party Dependencies

The Platform relies on third-party services, integrations, and infrastructure. These services may change, restrict access, experience outages, or discontinue functionality at any time.

Crewy is not responsible for interruptions, limitations, or failures caused by third-party providers or marketplaces.

36.3 Artificial Intelligence Limitations

The Platform uses automated and AI-driven systems to generate responses, recommendations, and workflows.

AI-generated outputs may be incomplete, inaccurate, inappropriate, or inconsistent with applicable laws or third-party policies. You are solely responsible for reviewing, approving, and using any outputs before acting on them or transmitting them to third parties.

36.4 Communication & Delivery Risks

Calls, messages, and notifications may not be delivered or may be delayed due to carrier restrictions, spam filtering, do-not-call rules, user device settings, or network conditions.

Crewy does not guarantee message or call delivery, timing, or response rates.

36.5 Data Security & Breach Risk

While Crewy implements reasonable administrative, technical, and organizational safeguards, no system can be guaranteed to be completely secure.

In the event of a data incident, Crewy's obligations are limited to those required under applicable law. To the fullest extent permitted by law, Crewy disclaims additional liability for unauthorized access or data loss.

36.6 Business Outcome Disclaimer

Crewy does not guarantee business results, including but not limited to lead volume, conversion rates, revenue, profitability, or return on investment.

Any performance metrics, examples, or projections are illustrative only and should not be relied upon as guarantees.

36.7 Regulatory & Compliance Responsibility

You are solely responsible for ensuring that your use of the Platform complies with all applicable laws, regulations, and industry rules, including but not limited to TCPA, TSR, CAN-SPAM, GDPR, and local consumer protection requirements.

Crewy does not provide legal, regulatory, or compliance advice.

37. Force Majeure & Platform Changes

"Force Majeure & Platform Changes" excuses Crewy from performance issues beyond its control and reserves the right to modify the Platform.

37.1 Force Majeure

Crewy is not liable for failures due to:

• Natural disasters
• War, terrorism, civil unrest
• Pandemics
• Internet/power outages
• Third-party service failures
• Government actions

37.2 Platform Changes

We may:

• Add/remove/modify features
• Change pricing, terms, or integrations
• Suspend or terminate service

Without notice or liability. Continued use = acceptance.

37.3 Beta Features

Labeled "beta" or "preview" features are unstable and provided "as is."

37.4 Maintenance

Planned or emergency maintenance may cause downtime. No compensation.

38. Additional Features & Limits

"Additional Features & Limits" describes supplementary tools and their operational constraints.

38.1 Lead Management

Automated import, tagging, status tracking, and unified inbox. You must respond promptly and comply with platform rules.

38.2 Multi-Business & Team Support

One account can manage multiple businesses. Account owner is liable for all activity.

38.3 SMS/Email Alerts

Real-time notifications. Best-effort delivery. You must maintain valid contact info.

38.4 Calendar Sync

Google Calendar integration for availability and AI scheduling suggestions.

38.5 Google Sheets Sync

Pull business data (pricing, services) into AI responses.

38.6 Follow-Up Automation

Scheduled AI follow-ups with attempt tracking.

38.7 Custom Prompts & Branding

Set business tone, offerings, and response style.

38.8 Call Recordings

Stored for 90 days (or longer for compliance). Used for AI improvement.

38.9 Data Export

CSV/JSON export on request (30-day processing).

38.10 Final Note

All features are subject to these Terms. Crewy reserves all rights not expressly granted.