Terms of Service

Agreement to Terms

Welcome to CREWY INC. ("Crewy," "we," "us"), a Delaware corporation located at 123 Harbor Way, Suite 789, Wilmington, DE 19801, USA.

We operate https://crewy.ai, https://app.crewy.ai (the "Site"), and all related services referencing these Terms (collectively, the "Platform").

By accessing or using the Platform, you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Platform.

Related policies or addenda are incorporated by reference. We may update these Terms at any time—your continued use means acceptance. Check back regularly.

The Platform is for users 18 years or older only.

Table of Contents

• 1. Services Provided
• 2. Intellectual Property
• 3. User Representations
• 4. Account Registration
• 5. Purchases & Payments
• 6. Subscription Plans
• 7. Prohibited Activities
• 8. User Content
• 9. License to User Content
• 10. User Feedback
• 11. Third-Party Accounts
• 12. Third-Party Websites & Content
• 13. Advertisers
• 14. Platform Management
• 15. Privacy Policy
• 16. Copyright Claims
• 17. Term & Termination
• 18. Modifications & Interruptions
• 19. Governing Law
• 20. Dispute Resolution
• 21. Corrections
• 22. Disclaimers
• 23. Limitations of Liability
• 24. Indemnification
• 25. User Data
• 26. Electronic Communications
• 27. California Users
• 28. Miscellaneous
• 29. Contact Us
• 30. AI-Generated Content
• 31. No Professional Advice
• 32. Automated Calling & TCPA
• 33. Consent for Communications
• 34. Integrations & Geographic Limits
• 35. Abuse Prevention & Rate Limits
• 36. Additional Disclaimers
• 37. Force Majeure & Changes
• 38. Additional Features & Limits

1. Services Provided

Platform content is not intended for distribution in jurisdictions where it would violate local law or require registration. Use outside supported regions is at your risk and must comply with local laws.

Important: The Platform is not designed to comply with industry-specific regulations (e.g., HIPAA, FISMA, GLBA). Do not use it in ways that would cause violations.

1.1 Core Features

Crewy provides:

• Lead aggregation from Yelp, Thumbtack, and similar platforms
• AI-generated automated responses to inquiries
• Automated call bridging between businesses and leads
• SMS/email notifications for new opportunities
• Centralized dashboard for lead management
• Caller ID verification for business numbers
• Call recording and logging
• Performance analytics and reporting

1.2 Inherent Limitations

The Platform:

• Requires active third-party account connections (Yelp, etc.)
• Depends on third-party APIs that may change without notice
• Is subject to rate limits, fair use policies, and geographic restrictions
• May experience downtime, delays, or errors
• Does not guarantee lead conversion, response rates, or business outcomes

Lead flow is seamless when connections are active, but disruptions in third-party services can affect functionality. Analytics provide insights but do not predict success.

2. Intellectual Property

Unless otherwise indicated, the Platform—including code, databases, functionality, software, designs, audio, video, text, photographs, and graphics (collectively, "Content") and trademarks, service marks, and logos ("Marks")—is owned or licensed by us and protected by copyright, trademark, and other laws.

2.1 Limited License

Subject to compliance, we grant you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use the Platform for your internal business purposes
• Use the Content as provided

2.2 Prohibited Uses

You agree not to:

• Copy, modify, or create derivative works of the Content
• Distribute, publicly display, or download Content (beyond normal use)
• Use Content for commercial purposes outside the Platform
• Remove proprietary notices
• Reverse engineer or decompile any software
• Use automated tools to scrape data (except via approved APIs)
• Frame or mirror the Site without permission
• Create competing products or services

These protections ensure Crewy remains innovative. Violations may result in account termination and legal action.

2.3 No Transfer of Rights

No ownership transfers. Your license is limited to Section 2.1. All rights in the Platform, Content, and Marks remain with us or our licensors. Termination revokes your license—delete all copies.

2.4 AI Outputs

AI-generated content may not be eligible for copyright protection. You acknowledge potential overlap with other users and assume risk of third-party claims.

2.5 Your Content

You retain ownership of uploaded content but grant us rights under Section 9.

3. User Representations

By using the Platform, you represent and warrant that:

• All registration information is true, accurate, and complete
• You will maintain the accuracy of such information
• You are legally capable of entering into binding contracts
• You are at least 18 years old
• You will not use automated means to access the Platform
• Your use is for lawful purposes only
• You will not violate any applicable laws
• You understand AI outputs may be inaccurate or inappropriate
• You will verify AI content before use
• You are responsible for all outbound communications
• You will obtain consent for automated calls/texts
• You have authority to connect third-party accounts
• You have authority to bind your business
• You control the phone numbers used for verification
• You will not engage in fraud or abuse

False representations may result in immediate termination. These warranties form the foundation of our relationship. Breaches undermine trust and may affect the entire ecosystem.

4. Account Registration

Registration may be required. You agree to:

4.1 Security

• Keep your password confidential and secure
• Use a strong, unique password
• Enable two-factor authentication if available
• Not share your account
• Notify us immediately of unauthorized use

4.2 Responsibility

You are responsible for:

• All activity under your account
• All content created or sent
• Maintaining accurate contact information

4.3 Username Control

We may remove or reclaim usernames that are inappropriate, inactive, or otherwise problematic.

4.4 Account Types

• Individual Accounts: For single users; you are fully liable.
• Team Accounts: For multiple users; the account owner is responsible for all users.

Regular password updates and 2FA are recommended but not required.

5. Purchases & Payments

5.1 Payment Methods

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay—processed via Stripe.

5.2 Payment Authorization

You agree to:

• Provide current, complete payment information
• Promptly update payment details
• Authorize charges for all purchases
• Pay all charges at the prices in effect

5.3 Pricing

• Prices are in USD unless stated otherwise
• We may change prices at any time
• We may correct pricing errors
• Price changes take effect immediately or at renewal
• We may grandfather existing users (not guaranteed)
• Promotional pricing may change without notice

5.4 Taxes

• Prices exclude applicable taxes
• You are responsible for all sales, use, and excise taxes
• Taxes are based on your location
• Tax rates may change

5.5 Refunds

No refunds except:

• Obvious billing errors (e.g., duplicate charges)
• Required by law

Refund requests must be made within 7 days to info@crewy.ai with transaction details. We decide in our sole discretion. No partial refunds for partial months or unused features.

Secure payment processing is handled by Stripe (PCI-compliant), but you must protect your payment information.

6. Subscription Plans

6.1 Billing Cycle & Renewal

Subscriptions are recurring and continue until canceled. You authorize automatic charges. Billing cycles: monthly, quarterly, annual, or as selected.

Auto-renewal occurs unless canceled before the renewal date. Price changes apply at the next renewal (with notice when possible).

6.2 Plan Tiers

Different tiers offer varying features, integrations, and limits. Higher tiers unlock more. Features may change with notice. Downgrades result in loss of premium features.

6.3 Cancellation

Cancel via dashboard or email to info@crewy.ai ("Cancel Subscription"). Cancellation takes effect at the end of the current billing period. No refunds for the current period. Data retained for 90 days post-cancellation.

6.4 Termination by Crewy

We may terminate or suspend your access at any time, with or without cause, including:

• Payment failure
• Violation of Terms
• Abuse or fraud
• Security risks
• Legal requirements

No refunds upon termination by us.

6.5 Trials & Promotions

Trials are at our discretion, one per user/business. May require payment method. Auto-converts to paid unless canceled.

6.6 Plan Changes

We may modify plans, pricing, or features at any time. Continued use = acceptance.

6.7 Usage-Based Billing

Some plans may include usage-based fees (e.g., per lead, per message). Rates may change. All usage is billed at the rate in effect at the time of billing.

Subscription models evolve with the Platform. Monitor usage to avoid surprises.

7. Prohibited Activities

You may not:

• Use the Platform for illegal purposes
• Interfere with Platform functionality
• Attempt unauthorized access
• Transmit viruses or malicious code
• Scrape data except via APIs
• Remove copyright notices
• Frame or mirror the Site
• Create competing products
• Harass or threaten users
• Impersonate others
• Send unsolicited promotions
• Violate third-party rights
• Use without consent for calls/texts
• Call Do-Not-Call lists
• Call outside 8am–9pm local time
• Ignore opt-outs
• Violate third-party terms (Yelp, Twilio, etc.)
• Use unowned phone numbers
• Create multiple accounts to bypass limits
• Share account access

Violations may result in immediate termination, legal action, and reporting to authorities.

8. User Content

"User Content" includes prompts, business info, responses, feedback, etc.

8.1 Your Responsibility

You represent that User Content:

• Is owned by you or you have rights to use it
• Is accurate
• Does not violate third-party rights
• Complies with laws
• Is not obscene, violent, or harassing

8.2 Prohibited Content

No: hate speech, pornography, child exploitation, spam, malware, etc.

8.3 Our Rights

We may monitor, remove, or edit User Content at our discretion. We are not obligated to pre-screen.

User Content enhances the Platform but remains your responsibility.

9. License to User Content

By submitting User Content, you grant Crewy a worldwide, royalty-free, perpetual, irrevocable license to use, store, modify, and display it to provide and improve the Platform.

You waive moral rights. You are responsible for all claims related to User Content.

AI training may use anonymized User Content. Opt out via email (may limit features).

10. User Feedback

Feedback becomes our property. We may use it without compensation.

11. Third-Party Accounts

Linking accounts (Google, etc.) grants us access to your data as needed. You remain responsible for compliance with their terms.

12. Third-Party Websites & Content

We are not responsible for third-party sites, content, or services. Use at your own risk.

13. Advertisers

Ads may appear. We do not endorse them. Interact at your own risk.

14. Platform Management

We may monitor, modify, or remove content; investigate violations; cooperate with law enforcement. No obligation to do so.

15. Privacy Policy

See https://crewy.ai/privacy (incorporated by reference).

16. Copyright Claims

DMCA notices to info@crewy.ai. Repeat infringers will be terminated.

17. Term & Termination

Terms continue until terminated. We may terminate anytime. Upon termination: cease use, delete data, pay outstanding fees.

18. Modifications & Interruptions

We may change or discontinue the Platform without notice. No liability for downtime.

19. Governing Law

Delaware law applies.

20. Dispute Resolution

60-day informal resolution period. Then binding arbitration (AAA rules, individual only). No class actions. 30-day opt-out. 1-year statute of limitations.

21. Corrections

We may correct errors without notice.

22. Disclaimers

"AS IS." No warranties. No guarantee of results.

23. Limitations of Liability

No consequential damages. Cap: 12 months' fees or $500.

24. Indemnification

You indemnify us for your use, violations, content, etc.

25. User Data

We maintain data for operations. You are responsible for backups.

26. Electronic Communications

Use constitutes consent to electronic records and notices.

27. California Users

Contact info for complaints.

28. Miscellaneous

Entire agreement. No waiver unless written. Severability. Assignment. No agency. Force majeure. English controls.

29. Contact Us

info@crewy.ai

30. AI-Generated Content

"AI-Generated Content" includes all responses, call scripts, follow-up messages, emails, SMS drafts, and any other text or media produced by the Platform's artificial intelligence models in response to your inputs, lead data, or business configurations.

30.1 Nature of AI Outputs

The Platform employs generative artificial intelligence models (including but not limited to OpenAI GPT-series, Google Gemini, and future equivalents) to produce AI-Generated Content in real time based on your prompts, business profile, lead context, and integration data.

30.2 No Guarantee of Accuracy or Suitability

AI-Generated Content may contain factual errors, hallucinations, inappropriate language, bias, or material that violates laws, platform policies, or third-party terms. You are solely responsible for reviewing, editing, and approving all AI-Generated Content before transmission. Crewy makes no representations regarding:

1. Accuracy, completeness, or timeliness
2. Compliance with TCPA, CAN-SPAM, or other regulations
3. Suitability for your business, brand, or audience
4. Freedom from bias, discrimination, or offensive content

30.3 Your Obligations

You agree to:

• Independently verify all AI-Generated Content
• Modify or reject content as needed prior to use
• Maintain records of consent for any AI-driven communications
• Disable AI features if they do not meet your compliance or quality standards

30.4 Liability Exclusion

Crewy shall not be liable for any claims, damages, or regulatory actions arising from your use of AI-Generated Content, including but not limited to:

• Customer complaints or disputes
• TCPA or telemarketing violations
• Defamation, misrepresentation, or fraud claims
• Business losses due to inaccurate or inappropriate scripts

30.5 Model Updates and Data Use

Crewy may update AI models without notice. Anonymized, aggregated usage data (prompts, outputs, performance metrics) may be used to train and improve models. You may opt out of data contribution via email to info@crewy.ai (may limit AI performance).

31. No Professional Advice

"No Professional Advice" means that all content, tools, templates, AI-Generated Content, and analytics provided by the Platform are for general informational purposes only and do not constitute professional advice of any kind.

31.1 Informational Purpose Only

The Platform is a technology tool, not a licensed professional service.

31.2 Prohibited Reliance

You may not rely on the Platform as:

1. Legal counsel (including TCPA, GDPR, CCPA compliance)
2. Financial or tax advice
3. Business strategy consulting
4. Marketing or advertising compliance review
5. Technical or security certification

31.3 Independent Consultation Required

You must consult qualified professionals before:

• Sending automated communications
• Entering contracts with leads
• Making business decisions based on Platform data
• Configuring integrations or AI prompts

31.4 No Fiduciary Relationship

Use of the Platform does not create a client-attorney, advisor-advisee, or fiduciary relationship.

32. Automated Calling & TCPA Compliance

"Automated Calling & TCPA Compliance" refers to your sole responsibility for adhering to the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR), state do-not-call laws, and all applicable regulations when using automated calling or texting features.

32.1 Your Sole Responsibility

You are 100% responsible for compliance.

32.2 Required Practices

You must:

1. Obtain prior express written consent (or express consent for non-telemarketing calls) before automated outreach
2. Honor the National Do-Not-Call Registry
3. Call only between 8:00 a.m. and 9:00 p.m. local time of the recipient
4. Honor opt-out requests immediately
5. Maintain consent records for at least 5 years
6. Provide caller ID and callback number

32.3 Crewy's Limited Role

Crewy logs your consent records for inbound lead notifications but does not verify, store, or manage consent for your outbound communications. We are not a consent management platform.

32.4 Prohibited Uses

You may not use automated calling for:

• Numbers on the DNC list (unless exempt)
• Emergency lines, hospitals, or pager services
• Unsolicited marketing without written consent
• Prerecorded messages without consent

32.5 Indemnification for Violations

You agree to fully indemnify Crewy for any TCPA claims, fines, or lawsuits arising from your use of automated features.

32.6 Rate Limits & Monitoring

Crewy may impose call/text rate limits to prevent abuse. We may suspend features if we detect potential violations.

33. Consent for Communications & Notifications

"Consent for Communications & Notifications" means your express agreement to receive transactional and marketing messages from Crewy as a condition of using the Platform.

33.1 Consent to Receive Messages

By providing a phone number or email and using the Platform, you expressly consent to receive:

• Transactional messages (non-revocable): lead alerts, account updates, billing, security
• Marketing messages (revocable): promotions, feature announcements, surveys

33.2 Sources of Contact Data

We may use:

• Numbers/emails you provide
• Data from linked accounts (Yelp, Thumbtack, Google)
• Business info in your profile

33.3 Delivery Methods

Messages may be sent via SMS, MMS, automated calls, email, in-app, or push notifications.

33.4 Opt-Out Rights

• Marketing: Reply "STOP", click unsubscribe, or adjust settings
• All non-transactional: Email info@crewy.ai
• Lead alerts: Disable in dashboard (may reduce functionality)

33.5 Third-Party Data

If you provide lead contact info, you represent you have authority and consent to share it.

33.6 Message Frequency

Varies by activity. Typical: real-time lead alerts, weekly summaries, monthly billing.

33.7 Carrier Charges

You are responsible for any carrier fees (SMS, data, international).

34. Integrations & Geographic Limits

"Integrations & Geographic Limits" define the supported third-party services and operational boundaries of the Platform.

34.1 Supported Integrations

Crewy integrates with:

• Lead sources: Yelp, Thumbtack, Angi (future)
• Calling/SMS: Twilio
• AI: OpenAI, Google Gemini
• Productivity: Google Calendar, Google Sheets
• Payments/Analytics: Stripe, Google Analytics

34.2 Integration-Specific Behavior

• Yelp: No initial outbound calls; messaging focus
• Thumbtack: Immediate call bridging; structured quotes
• Features vary by API availability and provider policies

34.3 Geographic Restrictions

• Automated calling/SMS: U.S. and Canada (+1 numbers) only
• Caller ID verification: U.S./Canada only
• International use: At your risk; must comply with local laws
• Data processing: U.S.-based servers

34.4 Integration Changes

Third-party providers may change APIs, terms, or availability without notice. Crewy is not liable for resulting disruptions.

34.5 Export Controls

You may not use the Platform in sanctioned countries or if prohibited by U.S. export laws.

35. Abuse Prevention, Rate Limits & Security

"Abuse Prevention, Rate Limits & Security" refers to the technical and policy measures Crewy implements to protect the Platform and its users.

35.1 Rate Limits

To prevent abuse:

• Caller ID verification: 3/min, 5/5-min, 15/hr, 20/day
• Automated actions: Tier-based (e.g., 100–unlimited/day)
• API calls: 1,000–10,000/hour by plan

Exceeding limits triggers throttling or suspension.

35.2 Anti-Abuse Systems

We monitor for:

• Phone number ownership fraud
• Multiple accounts per user
• IP/user agent anomalies
• Spam patterns
• TCPA violation signals

35.3 Prohibited Abuse

No:

• Creating fake accounts
• Sharing logins
• Using unowned numbers
• Bypassing limits
• Money laundering or fraud

35.4 Consequences

Abuse results in:

• Immediate suspension
• Permanent termination
• No refunds
• Legal action if warranted

35.5 IP & Activity Logging

We log IPs, user agents, timestamps, and actions indefinitely for security, fraud prevention, and compliance.

36. Additional Disclaimers & Risk Allocation

"Additional Disclaimers & Risk Allocation" outlines further limitations on Crewy's liability and your assumption of risk.

36.1 No Uptime Guarantee

No SLA. Downtime may occur due to maintenance, attacks, or third-party failures.

36.2 Third-Party Risks

Integrations may break, change, or be discontinued. Crewy is not responsible.

36.3 AI Risks

Outputs may be wrong, harmful, or illegal. You assume all risk.

36.4 Call Delivery Risks

Calls/texts may fail due to carrier blocks, spam filters, or DND.

36.5 Data Breach Risk

Despite security, breaches are possible. No liability beyond legal minimum.

36.6 Business Outcome Risk

No guarantee of leads, conversions, revenue, or ROI.

36.7 Regulatory Risk

You are responsible for all compliance (TCPA, GDPR, etc.).

37. Force Majeure & Platform Changes

"Force Majeure & Platform Changes" excuses Crewy from performance issues beyond its control and reserves the right to modify the Platform.

37.1 Force Majeure

Crewy is not liable for failures due to:

• Natural disasters
• War, terrorism, civil unrest
• Pandemics
• Internet/power outages
• Third-party service failures
• Government actions

37.2 Platform Changes

We may:

• Add/remove/modify features
• Change pricing, terms, or integrations
• Suspend or terminate service

Without notice or liability. Continued use = acceptance.

37.3 Beta Features

Labeled "beta" or "preview" features are unstable and provided "as is."

37.4 Maintenance

Planned or emergency maintenance may cause downtime. No compensation.

38. Additional Features & Limits

"Additional Features & Limits" describes supplementary tools and their operational constraints.

38.1 Lead Management

Automated import, tagging, status tracking, and unified inbox. You must respond promptly and comply with platform rules.

38.2 Multi-Business & Team Support

One account can manage multiple businesses. Account owner is liable for all activity.

38.3 SMS/Email Alerts

Real-time notifications. Best-effort delivery. You must maintain valid contact info.

38.4 Calendar Sync

Google Calendar integration for availability and AI scheduling suggestions.

38.5 Google Sheets Sync

Pull business data (pricing, services) into AI responses.

38.6 Follow-Up Automation

Scheduled AI follow-ups with attempt tracking.

38.7 Custom Prompts & Branding

Set business tone, offerings, and response style.

38.8 Call Recordings

Stored for 90 days (or longer for compliance). Used for AI improvement.

38.9 Data Export

CSV/JSON export on request (30-day processing).

38.10 Final Note

All features are subject to these Terms. Crewy reserves all rights not expressly granted.